The market for citizen services, or "Citizen Services," is undergoing a transformation driven by digital technologies and artificial intelligence (AI). Two major initiatives illustrate this transformation: the U.S. government's use of AI to analyze the social networks of citizenship and asylum applicants, and Rwanda's ambitious strategy to enhance its public services through a robust digital infrastructure. These developments raise critical questions about privacy, ethics, and the efficiency of public services while offering significant opportunities for tech companies and SMEs.