The citizen services market is undergoing a significant transformation, primarily driven by the integration of artificial intelligence (AI) in public infrastructures. This transformation is exemplified by the ambitious initiatives of Rwanda and Tajikistan, which aim to modernize and optimize public services. These countries are positioning themselves as pioneers in adopting AI to enhance the efficiency, speed, and quality of services intended for citizens. However, these initiatives are not without challenges, particularly concerning digital inclusion and the management of risks associated with AI.
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