The pharmaceutical sector continues to undergo significant transformation, primarily driven by the increasing integration of Artificial Intelligence (AI) and connected technologies. This evolution is exemplified by initiatives like those of Pharmony, which uses AI to optimize decision-making in pharmacies. The impact of these technologies on SMEs in the sector remains a subject of intense debate, particularly concerning the potential replacement of pharmacists by automated systems. Massive investments in AI, such as the $100 million injected by Evernorth into the Pharmacy Forward program, underscore the sector's commitment to modernizing its operations, though the actual effectiveness of these technologies has yet to be proven.
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