The pharmaceutical sector is undergoing a transformation, driven by the increasing integration of artificial intelligence (AI) into its operations. This transformation is particularly evident in pharmacies, where AI promises to enhance patient communication and add value to the services offered. Concurrently, major players like LG CNS are intensifying their commitment to AI, aiming to optimize processes and improve service efficiency in the pharmaceutical and healthcare sectors. However, this technological transition is not without challenges, raising questions of competitiveness and change management for companies that are slow to adopt these innovations.
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