Tersea's New Role in National Mobility Management
Tersea, a leader in outsourced customer relations, has been selected to manage the mobility solutions for the Fonds d’Action Sociale du Travail Temporaire (FASTT) across France, including the DROM regions. This move is set to address a critical issue: the transportation barriers that hinder employment opportunities for temporary workers.
The Logistics
- Team Setup: Tersea has established a team of 23 tele-counselors based in Aix-en-Provence.
- Call Capacity: This team is equipped to handle approximately 91,000 calls annually.
- Service Scope: The partnership covers vehicle rental management and support for obtaining driving licenses.
Technological Edge
Tersea leverages its proprietary software suite, Deskea, which incorporates artificial intelligence features to enhance counselor efficiency and automate quality control. This technological integration is crucial for optimizing service delivery and ensuring a seamless user experience.
Market Impact
The partnership directly impacts the professional mobility market, a vital sector for temporary workers. By improving mobility services, Tersea and FASTT aim to remove significant employment barriers, aligning with Mohamed Benyahia's vision to "eliminate obstacles to employment caused by transportation difficulties."
Timeline
The project is slated for full deployment by February 2026, promising a comprehensive overhaul of mobility services for temporary workers.