Tersea's Visionary Leap into Mobility Management
In a groundbreaking move, Tersea, renowned for its expertise in outsourced customer relations, has been entrusted with the national mobility management for the Fonds d’Action Sociale du Travail Temporaire (FASTT). This strategic partnership marks a significant shift in the landscape of professional mobility, particularly for temporary workers across France, including the DROM regions.
The Power of Partnership
The collaboration between Tersea and FASTT is more than just a business arrangement; it's a visionary step towards dismantling the barriers to employment caused by mobility challenges. As Mohamed Benyahia, founder and CEO of Tersea, aptly puts it, the goal is to "eliminate the obstacles to employment caused by transportation difficulties."
A Technological Edge with Deskea
Central to this initiative is Tersea's proprietary software suite, Deskea, which is equipped with cutting-edge AI functionalities. This technology not only enhances the efficiency of the 23 dedicated tele-counselors based in Aix-en-Provence but also automates quality control processes, ensuring a streamlined experience for users. With the capacity to handle approximately 91,000 calls annually, this setup is poised to revolutionize the way mobility solutions are delivered.
The Road Ahead: Opportunities and Challenges
- Opportunities: The partnership opens up avenues for developing tailored mobility services that cater specifically to the needs of temporary workers. This is a burgeoning market with immense potential for growth and innovation.
- Challenges: Despite the promising outlook, the project must navigate the inherent challenges of integrating AI solutions and ensuring seamless service delivery across diverse geographic regions.